Membership & Customer Service Coordinator SA

Leading National Industry Association, celebrating 80-years of operation this year!Exciting opportunity to work in a professional and supportive team environmentExceptional work culture Generous employee benefitsPermanent part-time position, 24 hours per weekThe Housing Industry Association (HIA) is the official body of Australia’s home building industry. As the only national industry association for Australian building professionals, we represent the interests of the housing industry at regional and national levels. We have been representing the Australian housing industry for 80 years. Our vision remains the same, to be an association that speaks with a united voice on industry issues and creates real change, providing quality services at the lowest cost and working with the sector to maintain high standards.Overview:We are currently seeking a Membership and Customer Service Coordinator to join our Membership Administration team.  It’s an exciting time at HIA, celebrating our 80th year of business!  The key objective of this role to provide administration support to the SA office by managing sales and membership processes, performing reception duties and delivering a professional and profitable contracts and stationery business.Day-to-day, the role will:Provide a high level of customer service to HIA members and visitors and be a welcoming reception presence;Assist with new membership leads and processing of new member applications;Perform administrative functions to support membership growth and the smooth running of the SA office;Provide high quality administrative support to the SA teamDevelop and maintain excellent relationships with members and the SA team through assisting business units to undertake a broad range of member service activities;Proactively promote and sell HIA stationery productsEnsure that the budget and profitability of the regional HIA stationery budget is achieved. Key responsibilities include: Good communication skills and professional telephone manner;Must have proven competencies in MS Word and Excel;Self-motivated with a positive attitude to customer service;A good team player who demonstrates their ability to be flexible and adaptable to changing work demands and is focused on a good team outcome;Good communicator with people at all levels;Experience with Microsoft CRM would be an advantage.A full position description can be found in the Careers section of our website, hia.com.au.  If you are interested in this position, please submit your application by clicking on the link to apply.We offer a range of benefits to our team members including;Generous salary packageLife and Salary Continuance InsuranceSalary Packaging ArrangementsAbility to purchase Annual LeavePaid Parental Leave above the minimum legislative requirementEmployee Assistance ProgramStudy Assistance and Internal training programs offered to help you growHighly experienced, supportive and inclusive teamAffinity Program; Milestone Recognition(Some benefits outlined above are conditional upon a service period with the Organisation.) AUD Adelaide 5000

Membership & Customer Service Coordinator SA

  • Leading National Industry Association, celebrating 80-years of operation this year!
  • Exciting opportunity to work in a professional and supportive team environment
  • Exceptional work culture 
  • Generous employee benefits
  • Permanent part-time position, 24 hours per week

The Housing Industry Association (HIA) is the official body of Australia’s home building industry. As the only national industry association for Australian building professionals, we represent the interests of the housing industry at regional and national levels.

We have been representing the Australian housing industry for 80 years. Our vision remains the same, to be an association that speaks with a united voice on industry issues and creates real change, providing quality services at the lowest cost and working with the sector to maintain high standards.

Overview:

We are currently seeking a Membership and Customer Service Coordinator to join our Membership Administration team.  It’s an exciting time at HIA, celebrating our 80th year of business!  The key objective of this role to provide administration support to the SA office by managing sales and membership processes, performing reception duties and delivering a professional and profitable contracts and stationery business.

Day-to-day, the role will:

  • Provide a high level of customer service to HIA members and visitors and be a welcoming reception presence;
  • Assist with new membership leads and processing of new member applications;
  • Perform administrative functions to support membership growth and the smooth running of the SA office;
  • Provide high quality administrative support to the SA team
  • Develop and maintain excellent relationships with members and the SA team through assisting business units to undertake a broad range of member service activities;
  • Proactively promote and sell HIA stationery products
  • Ensure that the budget and profitability of the regional HIA stationery budget is achieved.

 Key responsibilities include: 

  • Good communication skills and professional telephone manner;
  • Must have proven competencies in MS Word and Excel;
  • Self-motivated with a positive attitude to customer service;
  • A good team player who demonstrates their ability to be flexible and adaptable to changing work demands and is focused on a good team outcome;
  • Good communicator with people at all levels;
  • Experience with Microsoft CRM would be an advantage.

A full position description can be found in the Careers section of our website, hia.com.au.  If you are interested in this position, please submit your application by clicking on the link to apply.

We offer a range of benefits to our team members including;

  • Generous salary package
  • Life and Salary Continuance Insurance
  • Salary Packaging Arrangements
  • Ability to purchase Annual Leave
  • Paid Parental Leave above the minimum legislative requirement
  • Employee Assistance Program
  • Study Assistance and Internal training programs offered to help you grow
  • Highly experienced, supportive and inclusive team
  • Affinity Program; Milestone Recognition
(Some benefits outlined above are conditional upon a service period with the Organisation.)

 

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